DESKCONNECT VALUATION SOFTWARE

We use it internally for bug reporting and feature requesting and our portal creates tickets right in desk.ĭesk isn't very user friendly. Desk also has an API that you can use to build a help center experience on top of their platform. You can set up almost any combination of rules for inbound tickets to make sure your most important customers get prioritized and the right people get assigned to help. We have a bunch of different inbound emails that automatically tag and assign tickets which saves us a lot of time.

DESKCONNECT VALUATION SOFTWARE

I use as the frontline customer service software to create and manage tickets.ĭesk is extremely customizable. I noticed for someone with Salesforce experience myself, our transition from BNTouch to Salesforce was seamless, but many of my co-workers were left in the dark and felt like they had a lack of training provided from your team when we launched this new software. Too complex on tailoring the software, I feel like a simple request would take months to get accomplished. The AI software is a great tool if you are able to use it. There are endless possibilities on what you can do, and what you can achieve with this product. It is up to us as employees to make the software work the most productive for us, and that should not be expected from us when we have sales and other projects to handle ourselves. We loved it, but yet we experienced some of these same hardships in this company I am with now, the transition and tailoring to what we do specifically is just not there. I have over 5 years of experience with Salesforce, we used it when I was a production designer for a print and graphics firm. Great product, hard to tailor to companies specifically due to the complex algorithms. This is the essentials version of Salesforce so obviously the features aren't as robust. Customer care wasn't very helpful although I did try to make contact during a very busy time of day. Sometimes it can be hard to find the data I'm looking for. I have gained more information about leads, where they come from and why they choose us.

Salesforce essentials records and tracks my calls and emails meaning I no longer have to. This means that if for example a customer asks if a garmet can be altered, they're directed to our seamstress instead of directed to me and then transfered to our seamstress. I set up a customized self service portal and set particular concerns or questions to be sent to a specific person. I get work done faster, sell faster, and make our customer experience amazing.

Salesforce Essentials is more affordable than standard Salesforce and still has what I need in a CRM. Salesforce essentials has done all of this for us. We need to get as much information out of every sale and customer interaction as we can, and we need to accelerate sales. We need to keep every customer we have, so the customer experience is paramount. Being a small business we need a CRM that won't break the bank.

Deskconnect valuation